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Shipping Rates & Returns

ALL PRICES QUOTED ARE IN AUSTRALIAN DOLLARS

When using our mail order service, please note we have a minimum order of $10.00 and send via Australia Post to anywhere in Australia.
Bulky items are sent via our freight company, and a street address will be required for this, not a P.O. Box number.

Please allow 14 days delivery, however in most cases you will get your parcel much sooner.  During our sale months it may take up to 21 days delivery.

Craft Depot cannot be held responsible for missing goods if an incorrect delivery address was quoted at time of order.  To ensure that your parcel is delivered safely, please check that your delivery address is correct before you confirm your order.

All goods delivered must be signed for by the Purchaser, or an authorised person at the delivery address. Under no circumstances will goods be delivered and left without a Signature on Delivery. The purchaser accepts full responsibility for the goods once delivered to the delivery address.

Customer satisfaction is important to us and we ask that you examine all shipments immediately upon receipt.  If defective or incorrect merchandise is received, you MUST notify us either by email, telephone or facsimile within 7 days of receipt. 

Craft Depot is unable to accept returns simply because you have changed your mind.  If, however goods are faulty, Craft Depot will allow you to return the goods for a refund or exchange for the same item (depending on availability).  Refunds will be processed through the respective credit card companies once the items are returned to us. All returned items must be returned unused and in the same condition as sold along with your customer receipt (original or photocopy).
Please ensure repackaged goods are done securely, as we cannot offer refunds for goods that are damaged in transit.

You are required to return the products by post and keep the postal receipt.  Craft Depot will refund your postage for goods that are faulty, but will not accept the return of goods C.O.D.

Cut fabric, books, patterns & knitting wool are non-returnable.


PRIVACY & SECURITY

Security for you and Craft Depot is our primary objective.  We maintain this through the secure server software (SSL). On our shopping pages or any page where personal details are entered, the secure server software encrypts all information you input and prevents it from being intercepted over the internet before being transmitted to us.  Furthermore, all customer data we collect is protected in the same manner against unauthorised access.

At Craft Depot we are committed to protecting your privacy, We will not sell, share, or pass on to any other person or organisation any of your personal information that we receive from you.  Any and all information you provide us is kept strictly confidential and is only used in processing orders and or maybe used to provide you with a more personalised shopping service.


TERMS OF USE

By accessing the Craft Depot website (“Site”) you agree to be bound by the Terms of Use, which may be updated as and when seen fit .  If you do not agree to these Terms of Use, then please refrain from using the Craft Depot Site.
Usage of the Site will deem agreement of all terms and conditions herewith.

All trademarks, trade names, logos, text, graphics, images and all content remain the property of Craft Depot Pty Ltd, trading as Craft Depot.

When registering for “Create an account” on Craft Depot’s Site you are responsible for all activity that occurs under your account and password.  If your account or password has been breached in any shape or form, you are to notify us immediately.

All prices advertised on this web site and on our written material are subject to change without notice.

Craft Depot cannot be held responsible for missing goods if an incorrect delivery address was quoted at time of order.  Please check your delivery address is correct before you confirm your order.


Craft Depot Pty Ltd, t/a Craft Depot shall not be liable or responsible, directly or indirectly, for loss or damage of any kind incurred as a result of, or in connection with your failure to comply with its Terms.

GIFT CERTIFICATES

BUY ON LINE OR CALL OUR STORE TO PURCHASE A GIFT CERTIFICATE. THERE ARE NO SHIPPING CHARGES FOR A GIFT CERTIFICATE ORDER. THIS ADJUSTMENT TO THE SHIPPING WILL BE NOTED IN YOUR ORDER CONFIRMATION.